65 replies to this topic

[Keiya]

^ Rofl.

Alright! Hot off the press! I JUST entered these exact notes on a call. Instead of quoting the conversation.. you can just enjoy this.

Customer called in as Dell could not explain what was wrong with her printer. I casually explained that Dell manufactured the printer and if they could not explain why the printer was broken then we certainly could not. Customer is discouraged because they don't want to warranty the printer as Dell recommended, but they don't want to purchase a new one either.

[Keiya]

So...here's a winner.

"My mouse is dead."
"Alright. No light? Can't move the cursor?"
"Nope. Dead. If I plug it in, the PC tries to install it."
"Okay, it's possible you need to reboot. Lets' do that."
-reboot-
"Still not working."
"It's possible that the sensor went dead. Do you have a spare mouse?"
"Nope."
"Alright. Then a replacement would be in order."
"What do we do?! We have so much to use this PC for today!"
"You can pick up a mouse at a local store such as Walmart for very cheap. VERY cheap."
"...uh.. I don't want to do that."
"In truth, ma'am, that is the fastest way to get that back up and going for you."
"Doesn't this have a warranty?"
"Yes.. through Dell. But they won't be able to ship anything until Monday."
"I'd rather do that."
"... If you have 'tons of work' to do today, I would recommend picking one up locally for a few dollars. Otherwise you're looking at not having a replacement mouse until next Thursday approximately. "
"I want to warranty it."
"...Roger that. Would you like to have us contact them for you?
"Nope. I'll do it. Thanks. -click-"
"...-Realizes I didn't get a chance to share the number."

[CotW]

Nice, I love hanging up the phone and realizing that critical information wasn't passed on. I wonder how that person finally resolved their issue lol

[Keiya]

Almost got in trouble this morning. I'm in a very cheerful mood and thus I am very apt to speaking whatever is on my mind without much thought. This guy calls in.

"Hi, I can't shut down my computer. If I go to start and shutdown it does nothing."

"Alright. Well there are several small things this could be. Have you tried the power button instead?"

"Yup. Didn't work."

"Did you hold it for 5 seconds?"

"Son, I sat there and held it for 30 minutes. "

"...Well that wouldn't make sense. Go ahead and try it again."

"I'm telling you I already did. It's not goi-....by damn it turned off."

"Good deal. Once it's back up we'll test the shutdown option."

"Why did it work this time? Why not before? I tried it before."

"That's because you didn't hold it and just said you did....."

".............."

" What I mean to say is- "

"No, no you're right. I lied. I'm sorry...Guess it'd make your job easier if we were honest."

'....Yes... Yes it would."

[Talos Valcoran]

Ha! that's funny.

[J NOSK36]

Oh the lols haha if I said that I would have been luck..."shit" lol