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#1 CruciasNZ

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Posted 04 July 2012 - 12:16 PM

Howdy all,

In our quest for perfection we have made a rather significant change to the website, however it will rarely affect you in your day-to-day usage of the site.

Historically, issues with the website are PM'd to me and issues with moderation are PM'd to Zero; however, this meant peoples issues got messed up amongst our casual PMs and could get lost. It also made it hell finding all PMs to do with one issue. This especially a massive issue for me, as I receive on average 15 PMs a day requesting help alone, that meant individual PM's in a conversations can get separated by up to 5 pages of PMs!

The new system is a ticket based support system. It is accessible from "Support Centre" located on the Navigation Bar, just east of "View New Posts"

Inside is the ticket system, and also the help system. The help system includes all website guides plus the forum rules.

Tickets and Documents are categorized into 4 categories:

  • User Profiles
  • Factions
  • Technical
  • Moderation

and Tickets can be filed in 3 levels of Urgency

  • Low
  • Medium
  • High

It's up to your best judgement which category to file under, but we reserve the right to treat them as a different class if you have obviously overstated the problem. Eventually I will file a help document with basic guidelines on Urgency.

You won't be punished for getting the Urgency wrong, but if you get the Category wrong it will take longer to resolve as you will have to refile it; at this stage I am unsure if they can be moved or changed.

From now on, if you PM any of us an issue, you'll be told to file it in the Ticket system. Tickets can be continually updated by the filing member and staff until closed, and are completely confidential.

Cheers all

Crucias


Do Not XBL-Message or PM Me Website or Community Issues/Requests.
Use The Support Centre Instead!

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#2 Gerhart

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Posted 09 July 2012 - 08:54 PM

More people need to read this! Love this system. Read, understand, and use!

Posted Image
Worried you are becoming a super DB tool? CLICK ME! Repent I say! Repent!


#3 CruciasNZ

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Posted 09 July 2012 - 08:57 PM

Cheers for bumping Gerhart. Mods and Admins will be refusing work through PMs now, they will redirect you to the ticket system.

We want our work in one neat organized place, freeing up our PMs for being social with friends. :D

Do Not XBL-Message or PM Me Website or Community Issues/Requests.
Use The Support Centre Instead!

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#4 MetalHead666X

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Posted 10 July 2012 - 06:30 AM

Cru This is what comes up in the reply from the support centre:

MyBB SQL Error
MyBB has experienced an internal SQL error and cannot continue.

SQL Error:
1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1
Query:
SELECT battletag FROM mybb_users WHERE uid=
Please contact the MyBB Group for support.

Two Giratina are better than one.

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Thanks to Astral Shadow of Serebii for the Signiture


#5 CruciasNZ

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Posted 10 July 2012 - 06:36 AM

Cru This is what comes up in the reply from the support centre:

MyBB SQL Error
MyBB has experienced an internal SQL error and cannot continue.

SQL Error:
1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1
Query:
SELECT battletag FROM mybb_users WHERE uid=
Please contact the MyBB Group for support.


When did it come up mate? In PM notification, or when you tried to add a reply?

We need to reproduce it before we can fix it


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Use The Support Centre Instead!

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#6 MetalHead666X

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Posted 10 July 2012 - 06:52 AM

When I try to open the message. So when I try to read the PM this comes up

Two Giratina are better than one.

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Thanks to Astral Shadow of Serebii for the Signiture


#7 CruciasNZ

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Posted 10 July 2012 - 07:31 AM

When I try to open the message. So when I try to read the PM this comes up


Alright, it must be parsing the reply notification incorrectly. I'll ask Apulo to look into it, should be an easy fix

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#8 Apulo

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Posted 10 July 2012 - 11:01 AM

I don't quite understand what you're saying here. Do you mean you're getting a blank PM?

#9 MetalHead666X

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Posted 10 July 2012 - 02:28 PM

Ok Heres the Rundown:

I click on the message:
New Reply Sender: MyBB Engine.
to open it. When it opens thats screen comes up.

It says that it is and Internal Error.
 
And Does any one know what SQL is?

Two Giratina are better than one.

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Thanks to Astral Shadow of Serebii for the Signiture


#10 Commander Mongo

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Posted 10 July 2012 - 03:10 PM

I received the same message through the pm

Kumbaya... MOTHERFUCKER.

#11 Apulo

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Posted 10 July 2012 - 03:10 PM

That's the problem, I can't see the image. I need to see the "screen" that comes up.

And yes, I know what SQL is.

#12 MetalHead666X

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Posted 10 July 2012 - 03:20 PM

Give me a second then. 
http://www.gothicwar...read&pmid=33195

Not sure if that will work

 
Does it come up?

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#13 Apulo

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Posted 10 July 2012 - 03:29 PM

You can try it now. I tested it with our test account, found the error and fixed it.

#14 MetalHead666X

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Posted 10 July 2012 - 03:55 PM

Yeah it works.

Two Giratina are better than one.

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Thanks to Astral Shadow of Serebii for the Signiture


#15 CruciasNZ

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Posted 10 July 2012 - 08:14 PM

Cheers Apulo

Do Not XBL-Message or PM Me Website or Community Issues/Requests.
Use The Support Centre Instead!

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#16 Commander Mongo

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Posted 10 July 2012 - 08:19 PM

Cheers Apulo


Cheers indeed apulo! Now on to my ticket! lol...

also cru, I just noticed your new sig...
All I can say to that is...

"Set Phasers to CUDDLE"
Kumbaya... MOTHERFUCKER.

#17 Cypher 1013

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Posted 11 July 2012 - 03:15 AM

I think this could truly work.
Stoopid fuqing rools.
Awesome ends with me.

#18 CruciasNZ

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Posted 11 July 2012 - 03:20 AM

I already finished actioning your ticket Mongo, my apologies it took so long

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#19 Commander Mongo

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Posted 11 July 2012 - 01:47 PM

I already finished actioning your ticket Mongo, my apologies it took so long


No worries mate,
I know the level of your workload, thanks for getting to it when you did.

Kumbaya... MOTHERFUCKER.




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